What To Do If Your Facebook Ad Account/Page Is Disabled?
If you are running Facebook ads, then you have probably experienced your ads being disapproved. It’s usually not a big deal. You can change the copy or creative and send them for review. This usually fixes all of the problems.
However, if you are unfortunate enough and get your Facebook ad account disabled, then the process can be a bit more time-consuming. The good thing is that it’s not the end of the world. First and foremost, don’t panic. Facebook makes money from advertisers, so they usually don’t ban accounts permanently.
It’s not the end of the world if your Facebook ad account gets disabled. Believe us, it happens quite often, and we experienced that too! Being a digital marketing agency, we work with many clients and sometimes, their ad accounts can get disabled.
Often, a Facebook ad account gets disabled for violating one of Facebook’s Terms of Service or advertising policies. However, sometimes it can also happen even if you did nothing wrong. Unlike ads being disapproved, your Facebook ad account being disabled means that all of your campaigns are being suspended.
That sounds a bit scary, doesn’t it? You’ve found the perfect audience, written engaging copy and created beautiful images for your ads. Then you get a notification that your Facebook ad account is disabled. Definitley scary, but thankfully it’s not the end of everything. You can still reactivate your Facebook ad account, and in this article, we are going to tell you how.
Why Do Facebook Ad Accounts Get Disabled?
Many business owners say that their Facebook ad accounts got disabled for no reason. However, it’s not really true. Facebook disables ad accounts for one reason or another.
Facebook not only checks your ad, positioning and targeting settings, but it also sees your website and compares it to the ad itself. This way, the algorithms can tell whether the actual landing page matches whatever you are currently promoting.
On top of that, Facebook ads must comply with various community standards and advertising policies.
Facebook Advertising Policies
Many people don’t check those pages because it’s usually a lot of reading, and half of it doesn’t even apply to your business. However, we recommend that everyone should have a look at them. This way, you can have a clear understanding of what you can say in your ads and avoid possible problems in the future.
Facebook Community Standards
It’s the same case with Facebook’s community standards. There you will find what you can and can’t do when advertising on Facebook. Unfortunately, there might also be another reason for your Facebook ad account to be disabled. Sometimes people will report your Facebook page, content you’ve posted or ads. If that happens, Facebook usually will disable the ad account.
How To Recover a Disabled Facebook Ad Account?
If you’re unlucky and get your Facebook ad account disabled, then there are a couple of ways you can get it back.
Request a Review
When you receive a notification from Facebook that your ad account got disabled, you should see an option to request a review which should get your account back and running.
You should click on that option and then follow the steps shown on the screen. There should be an option for you to explain why you didn’t break any rules. Sometimes there will be an option to upload your ID for verification. It would be best if you also did that, as it often speeds up the process.
Nonetheless, it is best to keep your expectations low when it comes to waiting for feedback. Whether it’s positive or negative, Facebook might take anywhere from two days up to several months to evaluate your ad account.
The next available option is to contact Facebook support. However, it is only available for people who have other ad accounts that are active and also have a history of payments.
To speak with Facebook live support about your disabled ad account, you should go to Facebook Business Help Centre. There should be a button that says “Still Need Help?”
Then another window should appear saying Get Started > Get Support > Chat. After that, there should be a form which you should fill out and click on Start Chat. After a couple of minutes, a Facebook ads representative will contact you via Messenger.
Whether you’re a business owner who wants to get more sales or an ad manager for a big company getting your Facebook ad account disabled can be both scary and frustrating. If you receive a notification that your Facebook ad account is disabled, you should act as soon as possible so there is no wasted time. Fortunately, most of the time, Facebook gives back access in a couple of days.